At Carnival Gifting & Events, we provide corporate gifting services exclusively to organisations (“Clients”). Refunds are not applicable to employees or recipients and are processed only with the contracting client.
General Guidelines
- Refunds are considered case by case, depending on the nature of the order and agreement with the client.
- Refunds are initiated only upon written request from the client’s authorised representative.
- Refunds are not provided for delays caused by courier partners, customs, or events beyond our control.
Refund Timelines
- Domestic (India): Refunds are typically processed within 5–7 business days once approved.
- International: Timelines depend on logistics and are communicated on a case-by-case basis.
Mode of Refund
Refunds are credited to the client’s original mode of payment, unless otherwise agreed in writing.
For any refund-related queries, please contact us at shoot@carnivalgifting.events or +91 97420 48484.