Last updated: 22 September 2025
1) Scope
This policy covers international shipments for corporate gifting campaigns placed by client organizations (“Client”) on carnivalgifting.events, delivered to beneficiaries (e.g., employees/customers) outside India. Beneficiaries are not direct customers; all requests must come via the Client.
2) International Coverage
We ship to most countries. Certain destinations, PO boxes, military addresses, hotels, freight forwarders, and sanctioned/restricted locations may be unavailable.
3) International Delivery Timelines (Post-Dispatch)
Typical transit times after the order has shipped (lane-dependent; subject to customs, local carrier performance, holidays, weather):
- Priority: 7–12 business days
- Standard/Economy: 10–21 business days
Tracking links will be provided (per batch or per recipient, based on campaign setup). Some lanes show limited scan events.
4) Customs, Duties, & Taxes
We support both models; your quotation/SoW will specify the default:
- DDP (Delivered Duty Paid): We collect duties/taxes from the Client upfront and manage clearance.
- DDU/DAP (Delivered Duty Unpaid): Duties/taxes are collected by the carrier from the recipient at delivery.
Notes:
- Under DDU/DAP, local import charges are borne by the recipient/Client and are generally non-refundable.
- Customs may require recipient KYC/local tax IDs. Delays from missing/incorrect documents are outside our control.
5) Address Accuracy, Delivery Attempts & RTO (International)
- The Client must supply accurate recipient data (full name, phone, email, address with correct country formatting).
- Couriers typically attempt 2–3 deliveries; undelivered parcels may be held for pickup or returned to origin (RTO).
- Re-shipping and associated costs (including any repeat duties/taxes in some lanes) for RTOs due to address errors, recipient unavailability, refusal to pay duties (DDU/DAP), or regulatory issues are chargeable to the Client.
6) Damaged, Defective, or Incorrect Items (International)
- Report window: Within 7 calendar days of the carrier-marked delivery date (per recipient).
- Evidence required: Photos/videos of product, packaging, and shipping label.
- Resolution: We will replace the item where verified. If replacement isn’t feasible (stock/out-of-production/restrictions), we’ll credit or refund the item value to the Client (see §8). Carrier damage claims may require 7–14 business days for investigation.
7) International Returns & Exchanges (B2B)
- Beneficiaries cannot return items to us; all requests must come from the Client.
- Non-returnable by default internationally:
- Personalized/branded items (logos, monograms, engraving, custom notes, wraps)
- Perishables/consumables
- Opened/used items, missing tags or accessories
- Items impacted by import refusals, failure to provide customs documents, or refusal to pay duties under DDU/DAP
- Returnable (case-by-case): Only for defective/damaged/incorrect items reported within 7 days.
8) International Refunds & Credits (Client-Only)
- Who gets refunded: Client only (beneficiaries are not eligible).
- Form: Payment refund or credit note (per agreement).
- Turnaround after approval:
- Cross-border/international payments: 7–14 business days (issuer/network dependent).
- Refundability:
- Item value for approved defective/incorrect shipments.
- For DDP lanes, any duties/taxes we collected upfront are refunded only if recoverable from carriers/customs.
- Non-refundable: Original international shipping fees (unless the entire shipment was defective/incorrect), local duties/taxes paid by recipients under DDU/DAP, and RTO/re-shipping costs due to address/duty issues.
9) International Cancellations
- Before dispatch/production: Possible; any actual incurred costs (procured inventory, personalization, third-party bookings) will be deducted.
- After dispatch: Not cancellable; use defect/incorrect item flow.
10) Force Majeure (Global)
We aren’t liable for delays/failures caused by events beyond our reasonable control (e.g., extreme weather, natural disasters, strikes, pandemics, government actions, customs disruptions, carrier network issues). We’ll use commercially reasonable efforts to mitigate and communicate.
11) Contact
Carnival Gifting & Events
Email: shoot@carnivalgifting.events
Phone/WhatsApp: +91 97420 48484
Hours: Mon–Fri, 10:00–18:00 IST (excl. public holidays)